Isaacson & Associates LLC - American Family Insurance
Future Opening: Customer Service Professional
Full Time • Duluth
Job Summary
The Customer Service Professional provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the Agency Owner and Director with reaching agency service goals. Engages professional demeanor, courteous approach, genuine willingness to help, and excellent communication skills are exactly to build strong rapport with those we serve. If you are ready to make a change in your life and want to be part of a team that cares about you and your goals.
The Customer Service Professional provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the Agency Owner and Director with reaching agency service goals. Engages professional demeanor, courteous approach, genuine willingness to help, and excellent communication skills are exactly to build strong rapport with those we serve. If you are ready to make a change in your life and want to be part of a team that cares about you and your goals.
Responsibilities
- Provide personalized, professional customer service experiences by building trust and developing strong customer relationships
- Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drive customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
- Process change to existing accounts and policies
- Educate clients on the insurance policies that best suit their needs and goals
- Assist in identifying and closing any gaps in customer insurance coverage
- Open/close office and assist in maintaining cleanliness
- Serve as a liaison on behalf of the customer between the agency and various business partners
- Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed
- Schedule appointments with existing or prospective customers for agency employees
Benefits/Perks
- Competitive hourly pay rate plus bonuses available
- Paid Holidays
- Paid training
- Paid Time Off
- Life Insurance
- Bonus opportunity for high customer satisfaction ratings.
- Career growth/advancement opportunity
- Mentorship and hands-on training
- Professional and supportive work environment
- Dog-friendly office
- Break room with a golf simulator, bags, darts, and video games.
Qualifications
- No insurance license required upon hire. Can be attained once on our team.
- Demonstrated customer service experience, minimum 1 year
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Professional office and phone skills and etiquette
- Solid knowledge and understanding of basic mathematical skills·
Compensation: $20.00 - $22.00 per hour
Join Our Team. Bring Your Dreams.
We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.
Team Member Career
Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
(if you already have a resume on Indeed)
Or apply here.
Opportunity to Become an Agency Owner
Continuous Development
Outstanding earnings potential
Learn The Business From The Ground Up
Make a positive impact
Inspire, protect and restore the dreams of people around you